The short version. If you send us an enquiry on this website, we use your name, phone number, email address and message only to reply to you (and, only if you tick the separate optional box, to send you product news and offers). We store it in Google Workspace and keep it for up to 24 months after we last speak. We do not sell it. Google Analytics runs only if you press “Accept analytics” on the banner; before that nothing is loaded or stored, and you can change your mind from “Cookie settings” in the footer. We send product news and offers only if you tick a separate, optional box, and you can stop them any time with one email: Unsubscribe. You can ask us to show you, correct or delete your details, or withdraw your consent, at any time by writing to customer@stemzo.ai.
संक्षेप में। अगर आप इस वेबसाइट पर पूछताछ भेजते हैं, तो हम आपका नाम, फ़ोन नंबर, ईमेल और संदेश सिर्फ़ आपको जवाब देने के लिए इस्तेमाल करते हैं। यह जानकारी Google Workspace में रखी जाती है और हमारी आख़िरी बातचीत के बाद ज़्यादा से ज़्यादा 24 महीने तक रहती है। हम इसे बेचते नहीं हैं। Google Analytics तभी चलता है जब आप बैनर पर “Accept analytics” दबाते हैं; उससे पहले कुछ भी लोड या सेव नहीं होता, और आप फ़ुटर के “Cookie settings” से अपना फ़ैसला बदल सकते हैं।
मार्केटिंग की सहमति का शब्द: “हाँ, मुझे Stemzo की ओर से उत्पाद समाचार, ऑफ़र और अपडेट ईमेल, फ़ोन या WhatsApp से भेजें। मैं इसे कभी भी वापस ले सकता/सकती हूँ।” यह बॉक्स कभी पहले से टिक नहीं होता, और इसके बिना भी आप अपनी पूछताछ भेज सकते हैं। मार्केटिंग रोकने के लिए customer@stemzo.ai को “Unsubscribe” विषय के साथ ईमेल भेजें; हम 7 दिन के अंदर रोक देंगे।
आप किसी भी समय अपनी जानकारी देखने, सुधारने या मिटाने के लिए कह सकते हैं, या अपनी सहमति वापस ले सकते हैं। इसके लिए customer@stemzo.ai पर लिखें। हम आमतौर पर 15 दिन के अंदर जवाब देने की कोशिश करते हैं। शिकायत का निपटारा हम प्राप्ति के एक महीने के अंदर करेंगे, और किसी भी अनुरोध का जवाब किसी भी हाल में 90 दिन के अंदर देंगे। अगर आप हमारे जवाब से संतुष्ट नहीं हैं, तो आप भारत के डेटा संरक्षण बोर्ड (Data Protection Board of India) में शिकायत कर सकते हैं। यह वेबसाइट 18 साल से कम उम्र के लोगों के लिए नहीं है। इस नीति का पूरा पाठ हिंदी या आठवीं अनुसूची की किसी भी भाषा में चाहिए तो ऊपर के पते पर लिखें।
Language
This policy is in English. A Hindi summary is on this page (above). You can ask the Privacy and Grievance Desk for the full policy in Hindi or in any other language listed in the Eighth Schedule to the Constitution of India, and we will provide it.
What we collect, and why
Nothing on this site is compulsory. If you do not fill in a form, we collect nothing about you. We collect personal data only through the enquiry forms and only when you tick the consent box and press send. We do not ask for sensitive personal data (such as passwords, bank or card details, health information or biometric data), and the forms are not meant for it. Each form, what it asks for and what we use it for is below.
| Form | What you give us | What we use it for |
|---|---|---|
| Home page: “Want to be our partner?” | First name, last name, email, phone, message (all required) | To reply to your enquiry and talk about whether we are the right distribution partner for you (super-stockist, distribution, CNF and wholesale work in North Bengal, Sikkim, Bhutan and the North-East). |
| For brands enquiry | Brand or company, your name, phone (required); email, arrangement you are looking for, and a message (optional) | To reply to a brand enquiry about distribution. |
| Channel check | Your name, brand, phone (required); email (optional); and the answers you picked in the questions (category, channels already worked, territory) | To prepare and send you the more detailed channel map you asked for. |
Sent with the form, automatically. With each enquiry the page also sends the web address of the page you were on, the time, any campaign tags in the link you clicked (utm_source, utm_medium, utm_campaign), and the address of the site that sent you here, if any. We use these only to know which of our own channels a conversation came from.
Your consent to be contacted. Every form has a box you must tick before you can send it. The box is never ticked for you. It covers only replying to your enquiry. When you send a form we record that you ticked it, the exact wording you saw, which version of this policy was current, and the time. We keep that record so that we can show what you agreed to. You do not have to give us any of this information; if you do not, we simply cannot answer your enquiry.
Marketing messages: separate and optional. Under that box each form has a second box, also never ticked for you: “Yes, send me product news, offers and updates from Stemzo by email, phone or WhatsApp. I can withdraw this any time.” You can send the form without ticking it and nothing about your enquiry changes. If you tick it, we may send you product news, offers and updates by email, phone call or WhatsApp, using only the details you gave on that form. We record the answer (yes or no), the exact wording, the time and the version of this policy. We do not buy lists and we do not give your details to advertisers.
Withdrawing marketing: one click. Send the ready-made email customer@stemzo.ai with the subject “Unsubscribe” (it opens with the subject filled in, so you only press send). Every marketing email and WhatsApp message also says how to stop. We stop within 7 days of getting your message, and sooner when we can. After that we keep only a short note that you opted out (your email or phone and the date) so that we never message you again. Withdrawing marketing does not affect your enquiry or anything else. Hindi: “Unsubscribe” विषय के साथ ईमेल भेजें; हम 7 दिन में रोक देंगे।
Direct contact. If you phone or email us instead, we receive your number or email address and whatever you tell us. We use it to answer you.
Cookies, analytics and other tools
This site uses Google Analytics 4 to count visits and see which pages help, but only if you press “Accept analytics” on the banner shown on your first visit. Until then nothing is loaded from Google and no analytics cookie is set. “Accept analytics” and “Decline” are equally easy to press, the banner does not block the page, and the site works the same either way. You can change your choice at any time with “Cookie settings” in the footer of any page. We run no advertising or chat tools. The typefaces and images are served from this site itself, so your browser does not contact Google or any other company to display them. Pages link out to other websites (for example brand logos linking to the brand’s own site) only if you click, and their own privacy policies then apply.
| Name | Purpose | Duration | Provider |
|---|---|---|---|
stemzo_analytics_consent_v1 (browser local storage) | Remembers your choice (accept or decline), the notice version and the time so we do not ask on every page. It is not sent anywhere. | Until you change it; we ask again after 12 months | stemzo.in |
_ga and _ga_G-SEGLG35JHR (cookies, only after you accept) | Analytics: a random identifier that lets Google Analytics tell one visit from another and count pages viewed. Google Signals and advertising features are off. | Up to 6 months | Google LLC (Google Analytics) |
| Google Analytics script and requests (only after you accept) | Loads gtag.js from www.googletagmanager.com and sends the page address and title, the time, your browser and device type, the site that referred you, and a rough location derived from your IP address, to Google. Google Analytics 4 does not log or store IP addresses. Consent Mode for advertising is set to “denied”. | Kept by Google Analytics for 2 months, then deleted; only totals remain | Google LLC, servers possibly in the United States |
Declining, or withdrawing later, stops Google Analytics at once and removes its cookies from this site. What Google already has stays until its 2-month limit ends; to have it deleted sooner write to customer@stemzo.ai. The analytics identifier is never put in an enquiry. An earlier version of this site used Google Analytics without asking and a chat assistant; both were removed on 4 October 2026, and analytics returned on 6 October 2026 only behind this banner. The chat assistant is not back.
Our lawful basis
We rely on your consent, which you give by ticking the box on the form, for the purpose stated next to that form. Product news and offers rest on a second, separate consent (the optional box), and Google Analytics on your consent given by pressing “Accept analytics”; each can be given or refused on its own. This is the consent described in the Digital Personal Data Protection Act, 2023: free, specific, informed and given by a clear action. You can withdraw it at any time, as easily as you gave it (see “Your rights”). Withdrawing does not affect anything we did before you withdrew. Where the law requires us to keep a record (for example invoices), we keep it because the law requires it.
Who receives your data
Enquiries go to one place: a Google Apps Script that writes each enquiry into a Google Sheet and sends a notification to our inbox through Gmail. These are Google Workspace services run under accounts that we control. Google acts as our service provider and processes the data on our instructions. The same sheet also receives enquiries from stemzo.ai, which is run by Stemzo India Private Limited, so people at that company who help us reply can see your enquiry. No other company receives your enquiry. If you accept analytics, Google LLC (Google Analytics) receives the analytics data described under “Cookies”; nothing is sent to it before that. We do not sell your data and we do not pass it to advertisers. We disclose it to a court, a government agency or another authority only where the law requires us to.
Where it is stored, and transfers outside India
Google Workspace stores data on Google’s servers. We cannot choose the country for Google Sheets, Apps Script or Gmail, so your enquiry may be stored or processed outside India, and Google Analytics (only if you accept it) may process analytics data on servers in the United States or elsewhere. As we read the law, Indian law currently permits this, and at the time of writing the Government has not restricted any country. We will follow any restriction that is notified.
How long we keep it
We keep an enquiry for as long as we are in touch, and for up to 24 months after our last contact, and then delete it. If you withdraw your consent or ask us to delete it, we delete it sooner, unless the law requires us to keep it. The record of your consent is kept for as long as the enquiry is kept. If you ticked the optional marketing box, we keep your details for marketing until you withdraw or for up to 24 months after our last contact with you, whichever comes first; after you withdraw we keep only a short opt-out note (your email or phone and the date). A script deletes enquiries older than that on the 1st of every month. Google Analytics data (only if you accepted) is kept by Google for 2 months. If an enquiry turns into a business transaction, the records of that transaction are kept for the periods the law sets: income-tax books and vouchers for 7 tax years, company accounting records for 8 financial years where the law applies to us, and GST records for 72 months from the due date of the annual return (and for one year after any appeal or proceeding ends).
Your rights, and how to use them
You can write to us at any time to:
- get a summary of the personal data we hold about you, what we do with it, and who we have shared it with (see “Who receives your data”);
- correct, complete or update anything that is wrong or missing;
- ask us to delete your personal data;
- withdraw your consent, including to marketing (send “Unsubscribe”; we stop within 7 days) and to analytics (“Cookie settings” in the footer). Withdrawing is as easy as giving it: one email to the address below is enough, and you do not need to give a reason. You can also choose not to give us information in the first place;
- make a grievance (see below);
- nominate another person to exercise these rights for you if you die or become unable to. Tell us the name and contact details of the person; we will keep them with your record and act on them when needed.
How to ask, and what we need from you. Email customer@stemzo.ai from the email address you used on the form, or tell us the phone number you gave, so that we can match you to your record. That email address or phone number is the identifier we use. We may ask one question to confirm it is you, so that we do not give your data to someone else. Asking is free and will not affect any business relationship between us. You may also write to the postal address below.
Contact, Grievance Officer, and how to complain
Privacy and Grievance Desk, Gorkha Corporation (trading as Stemzo)
Grievance Officer: Yashvardhan Maiya
Email: customer@stemzo.ai
Post: see the contact block below
Phone: +91-7797100055
The Grievance Officer answers questions about how we handle your personal data and receives complaints.
Our response times. We confirm every request or complaint promptly and aim to answer within 15 days. We will resolve a grievance within one month of receiving it, and we will answer any request within 90 days at most. Every reply will include the contact details above.
If you are not satisfied. Please first use the contact above, so that we can try to put things right. If you are still not satisfied with our answer, you may complain to the Data Protection Board of India, through the channel the Board publishes, as the Digital Personal Data Protection Act, 2023 provides. The Board’s rules for complaints apply once the Act’s main provisions start. We will add the Board’s contact details here when the Government announces them.
Security
Enquiries travel over an encrypted connection (HTTPS) and are stored in Google Workspace accounts that only people at Stemzo who need them can open. Google encrypts data at rest by default on its services. We do not claim anything beyond that. If a data breach affects your personal data, we will tell you and the authorities as the law requires.
Children
This website is for businesses. It is not meant for anyone under 18, who are children in law. We do not knowingly collect or process the personal data of children and we do not rely on any lawful basis to do so. If you think a child has sent us their details, write to us and we will delete them.
Changes to this policy
This is version 3.2, effective 6 October 2026. It replaces version 3.0 of 5 October 2026 (the number moves to 3.2 so that stemzo.in and stemzo.ai show the same version) and adds a separate, optional marketing consent with a one-click way to withdraw it, and Google Analytics that runs only after you accept on a banner (version 3.0 said this site used no analytics). Version 3.0 had added the Grievance Officer’s response time, a cookie table, the retention periods set by law, the nomination right and a language option. If we change this policy we will change the version and date at the top of this page. If we start collecting anything materially different, we will say so on this page and ask for your consent again before we do. Earlier versions are available on request.
Contact
Gorkha Corporation (Stemzo)
Bhola Garage, Pradhan Para, Shiv Nagar Pipeline Road
Siliguri - 734008, West Bengal, India
Grievance Officer: Yashvardhan Maiya · customer@stemzo.ai (Privacy and Grievance Desk) · +91-7797100055
General enquiries: ym@stemzo.in
Our Terms explain how this website and enquiries work, and include how to nominate someone to act for you.